Teton County IT Help Desk

External 'Public' Assistance

For external 'Public' assistance, email the IT help desk or call 307-732-5765.

Internal Staff Help

For internal staff help, access the county help desk via a desktop link which will be appearing on your desktop over the next several hours. (Alternatively you may visit the help desk website and bookmark the page that launches.)

Once you have double-clicked on the link, you will be taken to the help desk login page. Use your email address and the password ‘dna’. This password can then be changed once you have logged in.

Services

The help desk is a place where you can:

  • Create a New Incident
  • Create a New Change Request
  • Search for Solutions
  • Change Your User Details
  • View Reports on the Status of Your Previously Submitted Incident Tickets

Be sure to always provide as much detail as possible when reporting an issue, so that the IT support staff may provide the quickest and best assistance possible. We are excited about this new improvement on how support is handled. And we are confident that this system will improve your experience when requesting help from your IT support staff.

Utility

In addition to this change, our support staff will be installing a utility on each computer which will allow us to have better insight into your computer’s setup, software installed, etc. Also, the IT support staff will be able to provide quick remote assistance and support chat. We are rolling out this utility across the network, and so you may notice the installation windows appearing and disappearing. This is an automated process and does not mean anyone is viewing our access your system without prior notice.

Search for Solutions Section

Regarding the ‘Search for Solutions’ section of the new help desk: this section will have little information presently. However, this section will grow quickly as incident histories and reports are created by IT staff. As this section grows, you will be able to search this ‘knowledge base’ for answers to commonly asked questions and incident reports - allow improved self-help.

Better government and public service through technology.