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Housing News

Posted on: April 11, 2019

Jackson Housing Ombudsman Program: Mediation for Housing Conflicts

Calvin & Susie Argue

The new Town of Jackson Housing Ombudsman program was created to assist persons in the town of Jackson with housing concerns. They are here to assist and mediate landloard & tenant disputes, assist in resolving conflicts, and document & identify issues and problems with both residential rentals and landlord-tenant relationships. They can help with mediation, and document and investigate your claims.

Filing a Complaint with Their Office

Step 1: Attempt to resolve the problem BEFORE turning to them. Take notes and make copies.

Step 2: Check whether your dispute is in their jurisdiction.

Step 3: After steps #1 and #2, if you still have a concern, give them a call, stop by their office, or file a complaint online here.

They are here to aid Citizens.

They Cannot do the Following:

They cannot follow-up on complaints from third party persons. This means a neighbor, a brother, or a concerned citizen cannot file a complaint on behalf of the person being effected by the problem without a power of attorney.

They cannot take complaints regarding federal violations.

They do not look into untimely complaints, when an unreasonable amount of time has passed since the issue at hand.


Will I need a lawyer?

You do not need an attorney to file a complaint. However, you may hire an attorney to assist and represent you if you wish.

What is Mediation?

Mediation is an informal way to resolve a complaint (in this case to a Housing Ombudsman) pertaining to housing. It is a process in which an impartial third party assists the parties to resolve their dispute.

What does a Mediator Typically do?

Invites the parties to the dispute to discuss the problem; Empowers the parties by facilitating problem solving, brainstorming, and mutual understanding; Facilitates the development of mutually acceptable agreements; Works to reduce hostilities and improve communication; and Encourages cooperation and respect in an informal, creative atmosphere.

What are the advantages of Mediation?

Mediation provides advantages to other forms of alternative dispute resolution methods. 


  • Allows the parties to get different views and perspectives of the dispute
  • Clarifies the issues causing the disagreement
  • Stimulates mutual problem-solving efforts
  • Provides the parties an uninterrupted opportunity to present their point of view
  • Helps individuals focus on what they have in common rather than on the issues that divide them
  • Fosters the rebuilding of a damaged relationship
  • Enables parties to retain decision making authority, keeping it out of the hands of third parties
  • Helps resolve conflicts in an informal, expeditious and cost-effective manner
  • Allows parties to tailer a creative solution to their dispute

Mediation is voluntary; however, both parties must agree to mediate. Unless both parties agree to use the mediation process as a way to help resolve their disagreement, mediation cannot occur.

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