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The original item was published from 4/16/2019 3:09:48 PM to 5/13/2019 8:54:11 AM.

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Posted on: April 16, 2019

[ARCHIVED] Emergency Communications Manager

Be an Emergency Communications Manager for a multi agency, multi jurisdiction communications center.  As a Communications Manager for the Teton County Sheriff’s Office, you will be responsible for the overall operations of the communications center, including administrative tasks and budgeting.  You will be the liaison with many groups to include the citizens and visitors of Teton County, Jackson Police Department, Jackson Hole Fire/EMS, Teton County Search and Rescue, Grand Teton National Park, and other local, state, and federal agencies.

Our center consists of four stations with sixteen budgeted positions which include the Communications Manager, Supervisors and Master Dispatchers.  You will work with and maintain the Zuercher Cad system, Intrado, Motorola, Verint, GIS, WYCats, Web EOC, MIR3, Wyolink and be certified in ICS.  You will be the project manager for any new systems and equipment by coordinating support contracts and requests for proposal (RFP).  Contracts may include but are not limited to those for services, equipment support/maintenance, mutual aid, FCC operations including cooperative frequency use, membership agreements, and memorandums of understanding.

You will be responsible for ongoing development of staff, and maintain a quality assurance program within the communications center.   You may assume all duties of an emergency telecommunicator during busy call periods, absences and/or in emergency situations.

The starting salary range for the Communications Manager position is $70,818.  Salary for lateral (experienced) applicants will be determined after experience and qualifications are examined and verified.  Benefits include health and dental insurance, Wyoming law enforcement retirement and life insurance as well as vacation, holiday, sick and comp time.  Employees get use of the recreation center and the town/county exercise facility and access to bus and ski pass reductions.  The position is mainly weekday shifts, but would require some night and weekend work.  Successful applicants are asked to sign a two (2) year commitment.

To be considered for this position, an application must be completed and arrive at the TCSO prior to Wednesday, May 15 @ 12:00 hrs.  Acceptable methods of delivery are; Mail (POB 1885, Jackson WY, 83001), Fax (307-732-7131), Email ( and Hand Delivery (180 South King, Jackson WY).  Invites for testing and oral board interview will be sent to the top applicants.

TCSO Application

The hiring process will begin with an assessment center to measure the applicant’s leadership and mentoring abilities, judgment and decision making skills as well as gauge your interpersonal and communication style.  This will be followed by an oral board interview.  Top applicants will receive additional information about the testing date and interview once qualifications are verified.

I encourage you to tour our communications center before testing with us.  A tour allows you to see the area in which you would supervise, sit with a current emergency telecommunicator, observe their work, and ask questions of them. There is no better way to truly understand and evaluate the position.   If you are interested, please contact our Communications Supervisor, Riclyn Betsinger ( to schedule a time.

Requirements (see job description for additional qualifications)

  • High school diploma or GED and four years emergency telecommunicator experience, which includes two years supervisory duties; or an equivalent combination of education, training and experience
  • Public Safety Communications Basic or equivalent
  • Emergency Medical Dispatcher Certification
  • National Crime Information Center Full-User Level access
  • First Aid/CPR Certification
  • Show proof of a valid driver’s license
  • Pass a thorough background investigation as well as a polygraph, psychological evaluation and a medical examination

For a full job description, please visit:

Contact Information:
Kimmi Kussy
Teton County Sheriff’s Office
PO Box 1885
Jackson, Wyoming 83001


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